Last updated: 2026-10-30
There are two different things people sometimes call a "refund" on VendorBot, and this page covers both separately.
Every new shop gets a free trial before anything is charged. Once you pay for a billing period, that payment is final and not refunded for days already paid for - but there's nothing to lock you in: stop auto-renew at any time (send /autorenew off to the bot, or use the Subscription tab) and your shop simply stays active until the period you already paid for ends, then is not charged again. If you believe you were charged in error or charged twice for the same period, tell us and we'll correct it.
VendorBot is the technology VendorBot runs so shops can chat with and sell to their customers - it is not the seller. Each shop sets its own prices, delivery and return terms for the products it sells, the same as any independent shop would. If a shop has published its own return/refund terms, they appear on that shop's own page; otherwise, message the shop directly (the same chat you ordered in) to ask about a return, exchange or refund. VendorBot is not able to issue a refund on a shop's behalf for a product it sold.
Subscription billing questions: the platform owner (message the bot). A specific order: contact that shop directly.